Come, Ask Away!
From Shore to Floor, We’ve Got You Covered.
Frequently Asked Questions (FAQ)
1. What services do you offer?
We offer a range of cleaning services tailored to vacation rental properties, including:
Bed sheets and towels provided
Full property cleaning (living areas, bedrooms, bathrooms, kitchen)
Bed linen changes and laundry services
Bathroom and kitchen sanitized
Trash removal and recycling
Restocking of toiletries and essentials
Deep cleaning and seasonal cleaning options
2. Do you provide your own cleaning supplies and equipment?
Yes, we bring all necessary cleaning supplies and equipment. We use high-quality, eco-friendly products that are safe for both your guests and the environment. If you have specific products you'd like us to use, we can accommodate that as well.
3. How do you handle back-to-back bookings?
We understand the importance of quick turnovers between guests. Our team is trained to efficiently clean and prepare your property in a timely manner, ensuring it’s guest-ready even with tight schedules.
4. Can you clean on short notice or during weekends/holidays?
Yes, we offer flexible scheduling, including weekends and holidays. If you need a last-minute cleaning, we’ll do our best to accommodate your request. However, we encourage booking in advance, especially during peak seasons, to ensure availability.
5. How do you ensure high-quality cleaning every time?
We follow a detailed checklist for every cleaning to ensure no area is overlooked. Our staff is trained to maintain high standards, and we conduct regular quality checks. We also encourage feedback from our clients to continually improve our services.
6. Do you handle laundry and linen changes?
Yes, we offer laundry services, including washing and replacing bed linens and towels. We’ll make sure the beds are made with fresh linens for each new guest.
7. What happens if a guest damages the property or something is missing?
Our cleaners are trained to report any damages, missing items, or unusual conditions immediately. We’ll notify you or your property manager so you can address the issue promptly.
8. How do you handle communication and scheduling?
We use a variety of communication methods, including phone, email, and text, to stay in touch with our clients. We can also sync with your booking calendar to ensure seamless scheduling of cleanings based on guest check-ins and check-outs.
9. Are you insured and bonded?
Yes, we are fully insured and bonded. This protects you and your property in the event of any accidents or damages during the cleaning process.
10. What are your rates, and do you offer discounts for regular cleanings?
Our rates vary based on the size of the property and the level of cleaning required. We offer competitive pricing. Please contact us for a customized quote.
11. How do I pay for your services?
We accept various payment methods, including bank transfers, and online payments. We’ll provide you with an invoice after each cleaning, and payment is typically due within a specified time frame.
12. What if I'm not satisfied with the cleaning?
Client satisfaction is our top priority. If you’re not happy with the cleaning, please let us know immediately. We’ll address any concerns and, if necessary, arrange for a re-clean at no additional cost.
13. Can you restock supplies for my guests?
Yes, we can restock essential supplies like toilet paper, soap, and other toiletries. If you have specific items you’d like us to provide, just let us know, and we’ll take care of it.
14. How do you handle privacy and security during cleaning?
Our team is trained to respect the privacy and security of your property. We ensure all doors and windows are securely locked after cleaning, and any guest belongings left behind are reported to you immediately.
15. Which areas do you service?
We currently serve Pinellas county, Florida.